In using the Willoughby Book Club website, and by purchasing Willoughby Book Club products, you are agreeing to comply with and be bound by the terms and conditions of use outlined below.

Throughout this document, the term ‘us’ or ‘we’ refers to The Willoughby Book Club, and as such, represents the views of the business in their entirety.

Please take the time to read this information before ordering, particularly the Important Specific Conditions below.

Thank you for choosing the Willoughby Book Club.

Important Specific Conditions
We provide 100% guarantee that any damaged or undelivered products will be immediately replaced. However, we will not guarantee to replace books delivered as part of our Book Club gift range on the basis that the recipient already owns/has read the publication, or it is deemed unsuitable based on the information provided.

We reserve the right to remove any of our product range from sale at any given time without providing public notice of our intention.

We reserve the right to cancel any ongoing agreement that we may have with you (for instance before/during a 3, 6 or 12 month Book Club gift package), and will provide full reimbursement of the remaining balance should we decide to do so.

Where we are unable to source books based on the preferences and information provided by you, we reserve the right to select a suitable alternative.

You have the right to cancel your purchase within seven days of receiving your first delivery from the Willoughby Book Club, in which instance we will provide you with a full refund and details on how to return your goods to us.

General Terms and Conditions
This website is owned and operated by The Willoughby Book Club. If you have any questions about these terms and conditions or if you have any comments or complaints on or about our website or product range, please e-mail us at

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to The Willoughby Book Club. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose, without first seeking our permission to do so.

Alice in Wonderland images
The illustrations by John Tenniel which feature in this website and our printed material, are from the books "Alice's Adventure in Wonderland" and "Alice Through the Looking Glass" and are public domain in nature.

Partnership with Book Aid International
From 11 March 2013, The Willoughby Book Club has agreed to provide the charity Book Aid International with a donation of one new book, for every book subscription package sold.

This agreement excludes sales of all non-subscription related products (book bags, greetings cards etc) and all extensions to existing book susbcriptions.

The Willoughby Book Club reserves the right to amend the nature and existence of this agreement at any time, without notice.

Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. All prices are displayed inclusive of VAT & Postage. If the price of the goods increases between deliveries, you will not be affected. Any weights, dimensions and capacities given about the goods are approximate only. Product images are used for illustrative purposes only and may differ upon delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

All items are subject to availability. If the goods you have ordered are not available, we will inform you as soon as possible and complete a full refund where necessary.

Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. After this point, we will assume that all information provided as part of your order is correct and will process your order accordingly.

Payment terms
We will charge your account for payment upon receipt of your order via the PayPal platform. Your goods will not be dispatched until confirmation has been provided that your payment has been successfully processed.

Delivery charges
All of our prices are inclusive of delivery to the UK Mainland.

We will deliver to the address you specify for delivery as part of the checkout process. It is important that this address is accurate. If it is not, the delivery of any replacement item may need to be covered by the buyer. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted on our website, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date may be extended by a reasonable period. Any change in the address for future deliveries must be provided at least 1 month in advance, in order to ensure that items are not sent to an incorrect address.

Risk and ownership

Risk of damage to / loss of goods passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Acknowledgement and acceptance of your order
You must provide us with a valid e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and associated details. An acceptance of your order will take place on despatch of the good(s) ordered.

Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). In order to do so, please contact us at

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should therefore review them before making any purchase.

Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

We will not actively market to you unless you have accepted our request to do so. To opt out of any marketing going forward, please email us at

Registered company details
The Willoughby Book Club
Unit W4 Rear
Winchester Avenue

VAT No: 153572509
Company No: 11160825